An Empirical Research of the Relationship among Customer Information System Competency, Customer Relationship Quality And Customer Relationship Management Performance-A case of Consumer of Foreign Banks and Domestic Banks
碩士 === 大葉大學 === 國際企業管理學系碩士在職專班 === 98 === This research mainly investigates the interrelationships of customer information system competency to customer relationship quality and customer relationship management performance between foreign banks and domestic banks. The investigation was conducted by...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/66606515100404311775 |