The Study of Customer Satisfaction Affected by Self-Service Technology Attributes and Customer Relationship Benefits.

碩士 === 逢甲大學 === 經營管理碩士在職專班 === 98 === In view of technology advances in recent years, domestic banks have introduced the self-service technology, reduced personnel services and implement a number of supporting measures to encourage the clients to use information technology, such as the automated ser...

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Bibliographic Details
Main Authors: Yi-chi Lin, 林宜進
Other Authors: Kuang-Wen Wu
Format: Others
Language:zh-TW
Published: 2010
Online Access:http://ndltd.ncl.edu.tw/handle/84827376804114679895