The Study of Customer Satisfaction Affected by Self-Service Technology Attributes and Customer Relationship Benefits.
碩士 === 逢甲大學 === 經營管理碩士在職專班 === 98 === In view of technology advances in recent years, domestic banks have introduced the self-service technology, reduced personnel services and implement a number of supporting measures to encourage the clients to use information technology, such as the automated ser...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/84827376804114679895 |