The Comparison Research of the Service Quality measure methods “SERVQUAL” and “SERVPERF” in the Hospital Nursing
碩士 === 佛光大學 === 管理學系 === 98 === The purpose of this study is using the SERVQUAL and SERVPERF tools of the service quality measurement to establish the inpatients service quality measurement model on the nursing service. SERVQUAL is defined as performance minus expectation and SERVPERF is measurement...
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| Format: | Others |
| Language: | zh-TW |
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2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/11360891088956566930 |