A Study on the Relationship among Service Quality, Customer Satisfaction and Customer Loyalty of Taiwan Mobile and Fareastone Telecommunications in Taipei City
碩士 === 國立交通大學 === 管理科學系所 === 98 === Since the liberalization of telecommunications market, operators in the mobile communications system industry have developed rapidly and confronted more intense competition. As of the end of the year 98, the penetration rate for mobile phone users in Taiwan increa...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/54435037380408877031 |