Evaluation of Passenger Service Quality in Railway Transportation Industry - A Case Study of S Company
碩士 === 國立交通大學 === 管理學院碩士在職專班運輸物流組 === 98 === Behind the transportation service, the safe, punctual and comfort ride deliverd by the railway companies are always available to ensure the service level can satisfy with the requirement for passenger service. Reference is made to PZB model, SERVQUAL meas...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/01216548022237904134 |