A Study for the Relationship among the Employee Display of Emotion, Customer Affect and Satisfaction-An Example of Chain Restaurant in Taipei
碩士 === 國立東華大學 === 企業管理學系 === 98 === This research based on emotional labor and emotional contagion perspective, and simultaneously took Pugh’s idea and extends the conceptual structure of Henning-Thurau et al. (2006). This research proposed that in current service industry, the service personel who...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/8d292y |