Military Human Resource Personnel’s Job Involvement and Customer Satisfaction－The Mediating Effect of Emotional Labor
碩士 === 國防大學管理學院 === 資源管理及決策研究所 === 98 === This study conducted a survey to examine the relationship between job involvement and customer satisfaction and test the mediating effect of emotional labor. A questionnaire was sent to Human Resource Personnel’s supervisors, officers and their colleagues in...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/28181486290336955096 |