| Summary: | 碩士 === 高雄餐旅學院 === 餐旅管理研究所 === 98 === Interns are important human resources for the hospitality industry. However, graduates from department of hospitality management who enter hospitality industry were about 30%. Related research showed when the employee perception of quality of working life is higher, their work satisfaction and work involvement both get higher. But most objects of these researches are staff, not interns. Therefore, this study aimed to understand the relationship between quality of working life and internship satisfaction of the students from department of hospitality management. Besides, the interns may be in anxiety about entering workplace. Internship counseling could be psychological support to interns to adapt workplace. This study also aimed to understand the relationship of perception between internship counseling and internship satisfaction.
The results showed that all constructs of quality of working life had significant influence on internship satisfaction. These constructs were leadership, teamwork, training and development, workplace and working hours and workload. Teamwork had the greatest influence on Internship Satisfaction, followed by leadership. Moreover, internship pre-departure briefings, teachers’ helping of dealing with problems, and teacher’s visits had significant influence on internship satisfaction. At last, job rotation were found to exhibit differences in internship satisfaction.
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