A Study of Service Quality and Customer Satisfaction of Harbor Tug for Carrier-A Case of Taipei Port

碩士 === 國立臺灣海洋大學 === 商船學系所 === 98 === The primary task of tugs is to assist vessels in berthing and departing from harbor. Due to the number and the size of vessels continue to increase, and then the efficiency of tugs can impact on vessel operations. However, there is no assessment criterion for tug...

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Bibliographic Details
Main Authors: Yi-Jiun Chen, 陳怡君
Other Authors: Ki-Yin Chang
Format: Others
Language:zh-TW
Published: 2010
Online Access:http://ndltd.ncl.edu.tw/handle/38776680531790509706