A Study of Online Retailing Service Failure and Recovery
碩士 === 國立臺北大學 === 企業管理學系 === 98 === Customers feel that services or products does not meet their expectations. That is the case of service failure. Failure may be occurred and dissatisfy customers. Production and consumption of many retail services generally occur at the same time, meaning that cust...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/41044179930613325239 |