The Study of Toyugi Hot Spring Resort ＆ Spa's Service Quality and Customer Satisfaction-the Analysis of Kano Two-dinension Modle
碩士 === 國立臺東大學 === 身心整合與運動休閒管理學系 === 98 === How to improve the “Service Quality” and to make it be the crucial factor of successful business is a big issue for all enterprises. Service level should conform to customers’ expectancy since the measurements of service quality depends on the customers. De...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/13440874427527959318 |