The Application of Kano Model and QFD in the Study of Drugstore Service Quality
碩士 === 國立虎尾科技大學 === 工業工程與管理研究所 === 98 === With the raising of gross national income, consumption consciousness and competitive retailing environment, more and more retailers have used continuous quality-changed strategies to strengthen the customer-maintaining rate to make a good profit of enterpris...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/y4gmt4 |