The Study of Relevance among Service Quality, Customer Satisfaction, Switching Barrier and Customer Loyalty－An Example of Automobile Maintenance Business
碩士 === 國立虎尾科技大學 === 工業工程與管理研究所 === 98 === Due to the impact of declining new vehicle sales in the domestic market and of rising oil prices, the overall production value of automotive industry has decreased. Because the car sales market is closely related to the automotive maintenance business, the...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/stu82g |