A Study on the Relationships among Internal Service Recovery,Organizational Climate and Employees’ Job Satisfaction-take Service Industry for example
碩士 === 中國文化大學 === 國際企業管理研究所 === 98 === In this highly competitive environment, service quality has been the competitive advantage for organizations. The customers not only care about the product quality and price, but also the service quality. However, service failure may be happened easily when emp...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/95338537851861433507 |