Impact of the Service Attitude of Front-line Employee on Customer Perception at the Moments of Truth
碩士 === 亞洲大學 === 休閒與遊憩管理學系碩士班 === 98 === Service industry is prevalent and receives much attention in terms of economic development. As to service industry, restaurant industry is prevailing in that it not only promotes development of industry but also attracts many tourists. The product of restauran...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/87971532761669332873 |