A Study on the Service Quality of Non-profit Organizations with SQ-Need Theory and PZB Gap Model – The Case of Tzu-Chi Children's Achievement Class
碩士 === 東海大學 === 管理碩士在職專班 === 98 === Non-profit organizations have become more important institutions in modern society. In recent years both governments and corporations aim at satisfying customers and improving service quality by implementing the National Service Quality Promotion Program (NSQPP)....
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/11986337928971910922 |