The influence of service quality and satisfication for implementation of ITSM
碩士 === 淡江大學 === 資訊管理學系碩士班 === 98 === As the information technology has increased in enterprises with the wide range of applications, IT service management (ITSM) will be one of the solutions and will be heavily imported into business companies to improve their nature of information service managemen...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/84560967177432883750 |