Appling Service Quality Gap Theory to Discuss the Service Quality for the Outpatient Laboratory

碩士 === 雲林科技大學 === 健康產業管理研究所碩士班 === 98 === Recently the policy of opening market makes hospitals tend to get bigger and be strategic alliances and management philosophies of medical institutes have been turned into the client- satisfied and patient- centered medical service. Outpatient department in...

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Bibliographic Details
Main Authors: Yenh- Chen Hsein, 謝月貞
Other Authors: Bor-wen Cheng
Format: Others
Language:zh-TW
Published: 2010
Online Access:http://ndltd.ncl.edu.tw/handle/84482523384267574681