The Relationship between IT Professionals’ Communication and Customer Aggression
碩士 === 元智大學 === 資訊管理學系 === 98 === Traditional IT industry transforms to the information services suppliers in recent years. But due to IT professionals’ lack of training in communication skills, they may not be able to provide excellent IT service to customers. Customers usually complain about IT pr...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/48055607114254659961 |