Exploring the Policy Compliance of Customer Service Personnel from in the Industry the Model of Action Phases
碩士 === 長庚大學 === 管理學院碩士學位學程在職專班資訊管理組 === 99 === This study intends to use purposive sampling to conduct individual case interviews and founds its research on the action phase theory in exploring the customer service representatives’ adherence behaviors to the company policies. Based on the research c...
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| Format: | Others |
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2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/13146502775915720981 |