Service satisfaction investigation of computer maintenance staff - example of F corporation
碩士 === 長庚大學 === 管理學院碩士學位學程在職專班經營管理組 === 99 === The goal of this study is to provide a company an efficient conclusion and improvement basis, which is based on PZB model and revised SERVQUAL scale and through cross-case analysis to discuss the gap of computer repair service among maintenance supe...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Published: |
2011
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/28080166781495745402 |