Building an Integrative Service Management System for Service Failures Identification and Service Recovery
博士 === 中華大學 === 科技管理博士學位學程 === 99 === As service sector plays a decisive role in economic development, it is widely recognized that the success of the service sector is an essential factor in measuring an economy’s progress. Especially in today’s competitive environment, delivering superior serv...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/54244614723052878810 |