Quality Improvement of Service Recovery for Ocean Freight Forwarders in Taiwan
碩士 === 長榮大學 === 航運管理學系碩士班 === 99 === The development of service recovery has a fundamental impact on the structures and processes of business systems. The service quality effects customers’ satisfaction and customers’ loyalty. When customers are unsatisfied or the service qualities are not meeting t...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/30572840625320399034 |