An application of Lean Six Sigma methodology to service management of manufacturing information system
碩士 === 中原大學 === 資訊管理研究所 === 99 === Case study of IT department of the manufacture partially adopted the ITIL or ISO20000 as service management standard and use of Lean Six Sigma tools and DMAIC methods to analyze and improve the Incident management processes in Help desk and Problem management proce...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/88029192599715877936 |