A Study of Relationships between Organization Citizenship Behavior and Service Recovery
碩士 === 大葉大學 === 管理學院碩士在職專班 === 99 === When the organization faces problem or crisis, they used to solve the problem by re-position thesystem or changing the operation processes. When service failure occurs, the service recovery is critically important. Utilized the standard regulations can incre...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/40198550864993448799 |