The Study on the Relationship between Service Quality and Satisfaction of Rooms Department in Tourist Hotel – The case of BOT Miramar Garden Hotel and Taipei Garden Hotel
碩士 === 銘傳大學 === 觀光事業學系碩士在職專班 === 99 === The study on the relationship between importance and satisfaction of service quality, on the foundation of 「SERVQUAL Scale」 presented by Parasuraman, Zeithmal, and Berry, in the case of two BOT tourist hotel Taipei, and focus on the native room guests whom st...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/81459674472196178293 |