Using the SFMEA and C&E Matrix to Assess Service Gaps
碩士 === 明志科技大學 === 工業工程與管理研究所 === 99 === Service industry has been the worldwide tendency of the economic growth. With the flourishing development of the service industry, how to find out the factors of bad service quality and predominant the merits and creativity of service have been a victorious ke...
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| Format: | Others |
| Language: | zh-TW |
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2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/99251890800733797957 |