Perceived Importance of Service Failure Recovery as a Moderator on the Links among Customer Value, Satisfaction and Customer Loyalty:A Case Study on Restaurants at a Metropolis in Taiwan
碩士 === 國立成功大學 === 國際經營管理研究所碩士在職專班 === 99
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/48746249777404334185 |