The Study of Relationship between Supervisor Relationship Quality and Employee Voice Behavior

• Main Author: 陳思蕙
• Other Authors: 蔡啟通
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/61024968189593220861

碩士 === 國立彰化師範大學 === 人力資源管理研究所 === 99 === Voice behavior is one of the concerned proactive behaviors nowadays. To stand out, the employee’s voice behavior would be a key issue. It not only can improve the organizational performance, but also further enhance the organizational competitiveness. In Chinese context, the "Guan-xi" topic gradually becomes an important role. The research tends to figure out the relationship between supervisor relationship quality and voice behavior, and to see the generalized effect in Chinese context. In addition, organization should provide a safety mechanism to let employees speak out without worrying the consequences. Moreover, the social dynamic factors in workplace would also influence employee’s behavior. Therefore, the research also includes psychological safety and workplace friendship to test the mediation effect between supervisor relationship quality and voice behavior. Furthermore, we aimed to explore the moderated effect of procedure justice on the relationship between supervisor relationship quality and voice behavior as well. Questionnaire survey was used in the study. Subjects in the research were from employees and their supervisors in high-tech corporations in Taiwan. We adopted hierarchical regression to test the hypotheses, and there were 326 paired valid samples to be analyzed. The results showed that supervisor relationship quality was positively related to employee’s voice behavior. Furthermore, it was found that the relationship between supervisor relationship quality and voice behavior is mediated by workplace friendship. However, psychological safety does not mediate the relationship between supervisor relationship quality and voice behavior. Besides, procedure justice shows weakening moderated effect on the relationship between supervisor relationship quality and voice behavior. In sum, the practical implications are as following: Managers and subordinates should establish a good relationship quality, so as to motivate the initiative in demonstrating voice behavior. Besides, to enhance employee voice behavior, friendship mechanism should be stressed in workplace.