A Study on the Antecedents and Consequences of Sabotage Behavior of Frontline Employee: Airline Industry as an Example
碩士 === 國立東華大學 === 企業管理學系 === 99 === In the process of service delivery, frontline employee plays a boundary-spanning role between his organization and customers. In the past, an organization often obligated its employees to provide their customers with perfect service, but recent studies have identi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/77834011342159332435 |