Applying Neutralization Theory to Discuss the Deviant Behavior of Tour Guides─ A Case of Tour Guide, Jane, Bulling Tourists
碩士 === 國立高雄餐旅大學 === 旅遊管理研究所 === 99 === During the past one year, there are several serious travel disputes, the so called “bulling of tour guide”, leading to tourists dissatisfaction and complaints as well as damaging the destination images. Tour guide, as a first line of tourism service industry, s...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/05977935195100292888 |