Appling Critical Incident Technique to Explore the Behavior of Over-service in Food-service industry
碩士 === 國立高雄餐旅大學 === 餐旅管理研究所 === 99 === Nowadays, service industry is customer driven. To provide high service quality that satisfies costumers is hospitality industry’s priority. However, service provider greets kindly may make customers feel no privacy. Or manager apologizes for the failure may mak...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/38269940774390853443 |