The Study of Service Process Improvement and New ServiceDevelopment: A Case Study of Tonkatsu Chain Restaurant
碩士 === 國立高雄第一科技大學 === 行銷與流通管理研究所 === 99 === The chain restaurants provide consistent and standardized product, and will give customers a sense of trust. The focus of food industry in Taiwan changed from the selection and facilities to improve service quality and customer satisfaction. Therefore, in...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/20131751510135291416 |