The Influence of Business-to-Business Service Quality on Customer Satisfaction and Customer LoyaltyAssembly and Testing Manufacturing as a case study
碩士 === 國立中山大學 === 企業管理學系研究所 === 99 === On top of cost reduction, product quality and manufacturing quality, manufacturing industry should start to consider the influence of business-to-business service quality on customers’ satisfaction and loyalty. Therefore, how to measure customer perceived busin...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/37407758636442502552 |