A Study on Key Factors of Service Quality in Mobile Telecommunications Industry- A Case of T Mobile Telcom Company -
碩士 === 國立中山大學 === 高階經營碩士班 === 99 === The service of mobile communications is customer-oriented. The service is intangible and filled with large amounts of variable. It causes the difficulty of evaluation on service quality. Therefore, understanding customer requirements and key factors of service to...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/71357457769353058696 |