An Action Research about Performing Service-Blueprinting on the Hotel Industry --A Case Study on R Hotel in Taiwan
碩士 === 國立清華大學 === 經營管理碩士在職專班 === 99 === Working in the hotel industry in Taiwan, I get to be at the front line of receiving the honored guests in a five-star hotel. Every little service matters in providing a satisfying stay and leaving a pleasant impression on our customers so as to create a long-s...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/09093692267559790354 |