A Study of The Relationships Among Internal Service Quality of Airline, Flight Attendants' Job Involvement and Service Behavior
碩士 === 國立臺北大學 === 企業管理學系 === 99 === Due to the impact from the high oil price and the Global Financial Tsunami, the business of Airline Industry and the customers’ behaviors has been changed. The customers have not only concerned with the price of product/service, but also the contact with the prov...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/90993178266254446977 |