A Survey of Service Quality of Elementary Schools in Taichung
碩士 === 臺中技術學院 === 企業管理系事業經營碩士班 === 99 === ABSTRACT This research applies P.Z.B. (Parasuraman, Zeithaml, and Berry) gaps model of service quality and a SERVQUAL scale to construct contents of service quality in elementary schools. It designs the questionnaire and makes a survey to understand the vie...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/ddc6s4 |