The Influence of Technology Readiness on Self-service Technology Recovery, Satisfaction and Behavioral Intentions
碩士 === 國立臺灣大學 === 國際企業學研究所 === 99 === The adoption of self-service technologies (SSTs) has become widespread, playing an important role in service delivery. When customers use SSTs, service failures can happen inevitably. Past studies indicated that customers’ perception of service recovery influenc...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/38661391222244322331 |