HOW to Encourage Dissatisfied Consumers to Voice their Complaints
碩士 === 國立臺灣科技大學 === 企業管理系 === 99 === Due to economic prosperity and advanced technology, the demand for people's living standard has been higher and higher; therefore, customers have the tendency to be more and more critical of service quality. In recent years, the subjects about the management...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/b3hc92 |