Integrating Kano model and IPA Into Service Quality of Sunfar 3C Hypermarket
碩士 === 國立虎尾科技大學 === 工業工程與管理研究所 === 99 === In this research, Service quality is also different from the general method of investigation, from quality engineering concepts as a basis, use Taguchi''s signal-to-noise ratio approach of Modify Importance performance Analysis, Kano Two-Di...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/j6c855 |