A study of Passengers’ Complaints on the International Airlines and How the Flight Attendants Cope with the Complaints
碩士 === 靜宜大學 === 管理碩士在職專班 === 99 === Based on the special nature of international Airlines, service failure is usually found to be a subjective judgment by customers. If a study is merely based on quantitative research, its results might be lack of real meanings. Furthermore, service failure may happ...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/56821071357779361004 |