Service quality, customer satisfaction and customer loyalty:a case study of Agribank in Ho Chi Minh City
碩士 === 樹德科技大學 === 金融與風險管理系碩士班 === 99 === In this study, a structural equation model has been proposed to show the relationship between customer’s satisfaction on Agribank services and the quality of the services supplied. Although Exploratory Factor Analysis and Linear regression methodology are we...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/04270395512733979205 |