A Study on Patients’ Perceptions and Expectations of Service Quality in Tan Binh Hospital in Vietnam
碩士 === 樹德科技大學 === 金融與風險管理系碩士班 === 99 === The aim of this paper to assess the service quality of Tân Bình District Hospital, Vietnam, using the SERVQUAL model under the form of sevice quality gap scores analysis. The quality of service from a hospital is the number one factor that will either turn a...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2011
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/74072576246068214911 |