The Effects of Internal Service Quality, Job Stress on Job Satisfaction and Prosocial Service Behavior: A Case of Customs
碩士 === 德明財經科技大學 === 服務業經營管理研究所 === 99 === Prosocial service behavior refers to that the employees provide the service for customers and make them feel happy (Bettencourt and Brown, 1997). The government organization is the largest provider of public services. The bounden duty of government officials...
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| Format: | Others |
| Language: | zh-TW |
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2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/36997279533398625261 |