Enhance customer satisfaction through service recovery options
碩士 === 元智大學 === 國際企業學程 === 99 === Even if the five-star service, they may face with service failure within service process, however, it is a great chance to set up the relationship between the customer and providers also can improve corporate image and enhance the company value. Therefore, this stud...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/47329155282823148934 |