The FAIRSERV Model and Customer Satisfaction： From Trust and Perceived Customer Value Perspective of Medical Service Quality
碩士 === 元智大學 === 資訊管理學系 === 99 === Customer satisfaction has drawn great attention of service researchers in different disciplines in these two decades. The measurement of customer satisfaction was regarded as a function of service quality by a variation of the SERVQUAL instrument in medical serv...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/25620429610260219169 |