Utilize Service Blueprint and the Application of Quality Function Deployment in Innovative Service: Take First Commercial Bank for example

碩士 === 元智大學 === 經營管理碩士在職專班 === 99 === The current environment is globally competitive with high importance on consumer consciousness, consumer oriented business operation has gradually replaced traditional operating system. How to win the competition and create strengths for the enterprise has becom...

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Bibliographic Details
Main Authors: Ya-Shu Chen, 陳雅淑
Other Authors: 鄭啟均
Format: Others
Language:zh-TW
Published: 2011
Online Access:http://ndltd.ncl.edu.tw/handle/04053537661242726056