The study of insurance salesperson's Emotional Labor, Burnout, and Customer Orientation Behavior-Using Quality of Work Life as a Moderator
碩士 === 國立中正大學 === 勞工關係學系暨研究所 === 100 === During the service processes, front-line employees are asked, by the company, to exhibit appropriate affective displays when facing customers. When front-line service employees encounter emotional conflicts, they may lose individual's enthusiasm and s...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/82900714773197253820 |