A study of KANO two-dimensional model on bed-and-breakfast industries' service quality
碩士 === 中原大學 === 國際經營與貿易研究所 === 100 === With customers’ increasing high degree of attention for service quality, whether industry service and quality can satisfy customer’s demand, has become a major issue in the industry. In recent years, the government has been promoting tourism activities, this cr...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/95762871609347211034 |